Privacy Policy - Findly

Last updated: 6 Feb, 2025

At Findly ("we," "us," or "our"), we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and disclose your personal data when you interact with our website and services.

By using our services in any manner, you acknowledge that you understand and accept the practices and policies outlined in this Privacy Policy.

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Information We Collect

When you create an account in our platform, or use our website and services, we may collect the following personal information:

a. Personal identification information: Such as your name, email address, and profile picture (optional).
b. Usage data: Your chat history with the queried results from your Findly usage. You have an option to delete these.
c. Technical data: Via Google Analytics, we collect data like your IP address, browser type, the pages of our website visited by you, etc.

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Limited Data Retention & No AI Model Training

We do not retain, store, or combine customer datasets for any form of AI training or algorithm improvement. Findly does not use customer or provider data to train any AI models. All data processing is strictly limited to delivering the requested service functionalities unless expressly authorized in writing by the Customer. If you have any questions, contact us at privacy@findly.ai.

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How We Use Your Information

We use your personal information for the following purposes:

a. To manage our services: We use your information to communicate with you and provide updates on our product.
b. To Improve our Service: User behavior, as indicated by technical data, helps us identify areas for improvement and enhances the overall user experience.

c. To communicate: To communicate with you regarding updates, newsletters, and promotional information. You may unsubscribe at any time.
d. To ensure security: We use your personal information to detect and prevent fraudulent activity and protect our service’s security

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Data Sharing and Third-Party Services

If you as a user opt for our Slack integration, certain information may be shared with Slack. Such information will be strictly limited to enable us to provide the connected service. We do not sell your personal information to third parties.

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Cookies and Tracking Technologies

We use Google Analytics, which uses cookies and similar technologies to collect and analyze information about the usage of our services and report on activities and trends. You can learn about Google’s practices and opt-out by downloading the Google Analytics opt-out browser add-on at https://tools.google.com/dlpage/gaoptout.

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Security

We take measures to protect the security of your personal information from unauthorized access or against loss, misuse or alteration by third parties. While we strive to safeguard your personal information, we cannot guarantee absolute security.

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Access and Control

You have the right to access, edit or delete your personal information from our platform. If you need help, feel free to contact us at privacy@findly.ai

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Changes in Our Privacy Policy

We may update this policy from time to time. When we do, we will notify you by posting the updated policy on our website along with a notice and changing the 'last updated' date at the top of this page. By continuing to use our service after the changes become effective, you agree to the revised policy.

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Contact Us

If you have any concerns or queries regarding our privacy policy, please feel free to reach out to us at privacy@findly.ai

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